Find below the table of contents and executive summary of our report on how to innovate and transform your customer acquisition and business models with a digital platform strategy.
Organizations should think and act like digital native enterprises and make the strategic shift to platform thinking. Platform thinking entails enterprises to refresh/renew their business models toward platform business models by adopting and building digital platforms.
• Understanding platform business models and strategies.
• Aligning your CX strategy with digital platform capabilities.
• Designing foundations of digital platforms.
In this report, we dissect the Spotify Case Study.
Full Report Table of Contents:
1. Executive Summary |
2. Platform Business Dominance |
3. Project Overview |
3.1. Phase 1: Set Goals for Platform Business Model 3.1.1. Understand Four Dominant Business Models and the Assets They Leverage for Competitive Advantage 3.1.2. Understand Platform Model, Evaluate Various Platform Model Strategies, Select Platform Strategies 3.1.3. Discuss Enterprise Transformation Approaches and Agree on Approach for Your Enterprise 3.1.4. Document Platform Business Model Foundations and Evolution Key Questions and Develop a Roadmap 3.2. Phase 2: Configure Your Digital Platform 3.2.1. Discuss, Agree on, and Document Digital Platform Design Goals 3.2.2. Define and Document DX Themes and Digital Platform Capabilities 3.2.3a. Define Architectural Components: UX, APIs, and Microservices 3.2.3b. Define Architectural Components: Stream Processing 3.2.4. Describe Team Structure, Culture, Principles, and Practices |
4. Appendices |
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